Privacy Policy

When you make a reservation or stay at The Lion Inn & Suites, we may collect the following information:

• Full name and contact information (phone number, email address, mailing address)
• Government-issued photo ID (presented at check-in for verification)
• Credit card or payment information for reservations and security deposits
• Vehicle information (license plate, make/model) when parked on property
• Booking details including dates of stay, room preferences, and special requests
• Security camera footage in common areas, hallways, and parking lots

Your personal information is used solely for the following purposes:

• Processing and managing your reservation and stay
• Processing payments, security deposits, and pre-authorizations
• Communicating with you regarding your booking, check-in/check-out, and any issues
• Ensuring the safety and security of our guests and property
• Complying with legal obligations, including tax reporting and law enforcement requests
• Resolving disputes related to damages, lost items, or policy violations

A $400 security deposit pre-authorization is required at check-in. This is NOT a charge — it temporarily holds the amount and typically drops off within 14 days, depending on your bank.

All payment information is processed securely. We do not store full credit card numbers on our premises. Online reservations made through third-party platforms (e.g., Booking.com, Expedia) are subject to those platforms' respective privacy policies and payment processing terms.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your information may be shared only in the following limited circumstances:

• With payment processors to complete transactions
• With law enforcement or government agencies when required by law
• With insurance providers in the event of a claim or dispute

Our website may use cookies and similar technologies to improve your browsing experience. These may include:

• Essential cookies required for site functionality
• Analytics cookies to understand how visitors use our site

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website features.

If you have questions about this privacy policy or wish to request access to, correction of, or deletion of your personal data, please contact us:

• Phone: 250-788-9990
• Email: thelionsuites@gmail.com
• Address: 5132 46th Ave, Chetwynd, BC V0C 1J0